Video je i snimljen za njih. I kazali su mi da budem "normal coustomer" ja ja njima da cu i bit normalni kupac i vise nikad Jebao i fish street ako je ovakva politika prema kupcima. Takoder sam spomenija da cu im proizvod jako lose izreklamirat i nikome ne preporucit u HR koga znam te sam naveo
da sam mod od morskog dijela naravno ne u najmeri da se nesto hvalim nego da znaju da nisam mulac koji tudim k..cem slamu tuce. I dobijem odgovor da su oni iz Kine i da koriste translator pa da sam krivo shvatija poruku. Mozes mislit
. Kada sam im napisa da cu snimit video da vidu u cemu je problem dobija san odgovor da nisam normalan a kada sam napisa ovo sta sam napisa onda su rekli da posaljem video
Uglavnom kompletni transkript razgovora :
Hi Eric
Now i have 2nd problem. Pump works only on w1 mode. When i want to take another mode it goes in normal stream mode. Even i cant change speed it is giving same speed of impeler all time. I think i have melfuncion on controler. Only thing that works is w1 but still not entirely. When it is in w1 mode normaly pump stop impeler every sec but not in my case. You see when it is in w1 you can hear impeler hum every sec but impeler do not stop. If you want i can make video for you. Pump controler is melfuncioned and i hope i will get solution from you.
Regards Mirko
HI
Impeller cannot change of the speed on it, cannot using hear or hand to test , if only can found it on the water flow is different if your tank is big
Please be normal customer
Ok Eric thanks for fast response. You are right i will be normal costumer and never order from fish street again because your pump do not work and this is 3th jebao item i ordered which break. Must say very dissapointed with Jebao but more with answer you gave me. Also i am moderator of marine part of Croatian forum and guess what never suggest you store again because for this kind of costumer support. All mails will be shown on forum but never mind who cares right.
Best regards
Mirko
p.s. I was polite and wanted to make video for you just to see it what is happening cos you probably didnt understand what i am talking about.I do not want money back i just want product i payed for nothing more. Pump or controler isnt working in 2 weeks of using thats fact. Now i will forget about 85 bucks i spend but as i said never again Jebao to anyone i know specially from Fish street. I am sad because you have partner here in Split who knows you and he said you are good guy and he is friend of mine. Really close friend i must say i am dissapointed. Also saying costumer to be normal isnt good for your buissnies specially ( maybe ) older then you are.
I famozni odgovor
HI
If you can provides a video for us, it can easy for us to know is it a problem on it. We are chinese and using English google translate, may be it have some language barriers make you confuse